Shipping policy
Shipping Policy
As soon as you place your order, you will receive an Order Confirmation Email. This means that we have successfully received your order in our system and pre-authorized your payment.
At Neclief.com, our goal is to provide you with the best shipping options, no matter where you are. Our mission is to deliver to customers worldwide and ensure the highest level of responsiveness and customer satisfaction at all times.
Free Worldwide Shipping
We offer free shipping on every order worldwide. No minimum purchase is required.
Once your order has been submitted, you will receive order status updates and shipping information, including a tracking number via email once your order has been shipped.
Shipping Charges
Standard Shipping:
Free on all orders (USD $0.00)
Express Shipping (Tracked):
USD $4.78
We use USPS as our primary shipping carrier.
Order Acceptance & Pricing
Please note that in certain cases, an order may not be processed for various reasons.
Neclief.com reserves the right to refuse or cancel any order at any time for any reason.
You may be asked to provide additional verification or information, including but not limited to your phone number and shipping address, before we accept your order.
To prevent fraud involving credit or debit cards, we reserve the right to validate your payment details and verify personal information before shipping your product.
This verification may include identity, residence, or banking information checks.
If we suspect fraudulent activity, we reserve the right to immediately cancel the order.
While we strive to maintain accurate pricing on our website, occasional pricing errors may occur. In such cases, we reserve the right to cancel or refuse any affected orders.
Handling, Transit, and Order Cut-Off Time
Delivery Location:
Delivered directly to the customer’s shipping address.
Order Cut-Off Time:
2:00 PM (PST)
(GMT-08:00) Pacific Standard Time (Los Angeles)
Standard Free Shipping
Handling Time: 1–2 business days
Shipping Time: 5–9 business days
Total Delivery Time: 6–11 business days
Express Shipping
Cost: USD $4.78
Handling Time: 1 business day
Shipping Time: 4–8 business days
Total Delivery Time: 5–9 business days
What happens after I place an order?
After your order is placed, you will receive a confirmation email containing:
-
Your order number
-
Your purchase receipt
If you do not see the confirmation email, please check your spam or junk folder.
If you still haven’t received it, please contact us at support@neclief.com with the subject line:
"Order Confirmation Not Received"
and our team will assist you.
For customized or personalized products, our team may contact you separately to confirm customization details before processing your order.
How do I check my order status?
You can track your order using the tracking number sent to your email.
If you have not received a tracking number within 7 business days, please contact us at support@neclief.com, and we will assist you.
Business Information
Neclief
Address:
1942 Broadway St. STE 314C
Boulder, CO 80302
United States
Email: support@neclief.com
Phone Number: +1 (303) 536-1338
Business Days: Mon-Fri, 9:00 AM – 5:00 PM